Frequently asked questions
Where do I mail my payment?
All payments should be mailed to:
Peak Productions
Attn: Accounts Receivable
P.O. Box 11089
Napa, CA 94581
How do I place an order?
Call 707-255-5359 or email at tents@nvpeakproductions.com
What are your delivery costs/hours?
What is your reservation policy?
All orders are subject to a 50% deposit at the time of booking and a credit card is required to be placed on file. The remaining balance is due prior to delivery or customer pick-up.
What are your rental prices?
Peak Productions is proud to offer competitive pricing on our high quality rental items. Please contact us for the most up-to-date price list or for a customized quote based on your rental needs. Rental rates on our products are based on the typical weekend event rental of a Friday delivery and a Monday pick-up.
Do I get my money back if I do not use the equipment?
Unfortunately, no. Once our equipment leaves the warehouse we are not able to rent the items to other customers. Therefore once the items are in your possession, you must pay for them.
How do I get in touch with you after hours if I have an emergency related to my event?
If an emergency concerning your existing rental order arises during non-business hours, someone on our staff is only a phone call away. Call our main line at (707) 255-5359 and leave a message. We will get back to you as quickly as possible to resolve the problem.
What happens if we are required to have everything out of the venue immediately after the party?
After hours or Sunday pick-ups can be arranged for an additional fee.
Do I have to be home when you deliver or pick-up my rentals?
Yes, if renting a tent there must be someone present to let our staff know where you want it set up.
What time will my rental arrive?
Delivery/pick-up schedules cannot be completed accurately until all orders are finalized and therefore are not attempted until the afternoon of the preceding day. Unfortunately, even after we stop accepting orders, late changes to existing orders and other unexpected events such as traffic and bad weather can cause delays or even a shuffling of the delivery schedule. You may call our store at any time on the day of delivery and we will make a sincere effort to estimate the time of our arrival based on the information that is available at the time of your call. You may request a specific delivery time for an additional fee.
What if I have to cancel my reservation?
When an order is placed with Peak Productions the necessary equipment is held for you in reserve. A 50% cancellation fee would apply for rentals cancelled with less than 14 days prior to the event & the full invoice balance would apply to reservations cancelled 7 days prior to the installation.
Is a deposit required?
Upon reserving we will ask for a 50% deposit as well as a credit card to have on file. We accept all four major cards. Payment is due in full 7 (seven) days prior to delivery. If we have your consent, we most often will charge the card on file 7 (seven) days prior to delivery.
If I rent items for a Saturday night, how many days rent do I have to pay? Aka, I want my rentals setup a day early. Will I have to pay extra?
In almost all cases, our rental rates are based on a reasonable event period. We recognize a 24-hour rental window may not make sense if your event occurs over the weekend. We consider Friday to Monday to be the same as a one-day rental. If your event is on a weekday, we will gladly deliver the day before and pick-up the day after your event for a one-day charge.
I am ready to make a reservation. How do I go about placing an order?
Call 707-255-5359 or email at tents@nvpeakproductions.com
How Far in advance should I reserve the equipment I need for my Event?
We will accept reservations for wedding receptions one year prior to your big day. For other large events, it’s a good idea to reserve approximately three to six months in advance of your event date. We have a large inventory so we can fill last minute orders if necessary.
